How we can help families?

At St Martins School, we believe that strong family partnerships are key to a child’s success and wellbeing.

If you, your child or family needs some support, you can speak with any of our staff. Mrs Jones is always on the gate in primary and our reception staff are always happy to have a chat or point you in the direction of further support if you need it.

We are free to listen, to refer you to trusted local services, support financially or help navigate complex situations every step of the way. With open communication, a caring ethos, and a network of resources, we ensure every family feels heard, respected, and supported within our school community.

Struggling with uniform?

Worried about trip costs?

Is your child finding coming into school hard?

Life is throwing your family challenges and you need someone to chat with?

Confide in Mandi Jones, Emma Pickering or our Class Teachers-We promise to listen, be kind and always with no judgement.

Shropshire Family Information Service

The Shropshire Family Information Service (FIS) is a free service from Shropshire Council which brings together loads of useful, local information for families, to help take the stress out of things like finding:

Childcare or baby and toddler groups
Events, clubs, activities and fun things to do in the school holidays, for all ages
Special educational needs and disabilities (SEND)
Food Shares
Swimming sessions
Parenting support for understanding your pregnancy, your child/teen, their sleep, their mental health
Family finances and the cost of living
Family support such as relationships, bereavement
Physical health, emotional wellbeing and mental health support
Family relationships

Check out the Family Information Service Directory

Family Information Service telephone helpline

The FIS telephone helpline is available:

Monday: 9am to 6pm

Tuesday to Friday: 9am to 3pm

Families can call the helpline and speak to a trained advisor who can undertake research and pull together tailored information, which can be emailed or posted out to the family.

Call 01743 254400

Email Family Information Service

The FIS has a dedicated email address to send through requests for information and enquiries. This mailbox is monitored throughout the day. The email address is ShropshireFIS@Shropshire.gov.uk

Free Parenting Courses

The Family Grapevine Directory

Check out all childcare services in Shropshire HERE

Early Help Services in Shropshire for Children and Families

Early Help means acting early and as soon as possible to provide support where problems are emerging for children, young people and their families.

The type of things Early Help can support with include:

* Concerns about child’s health, development or behaviour
* How a child is doing at school
* Housing or financial concerns
* Children who may be affected by domestic abuse, drugs, alcohol, ill health or crime

If you are concerned about a child or would like some advice and support, call 0345 678 9021 today and tell us how we can help.

Please see the Early Help web page

What is the early help offer? | Shropshire Council

How can school help?

We can support families by working with our specialist partners or by offering support to children and families directly within school.

We can:

Look at specific programmes to support children’s academic gaps in knowledge. Please see your child’s class teacher in the first instance.
Look at specific programmes to support children’s wellbeing, anxiety, physical needs, sensory needs and behavioural challenges. We run pastoral interventions and can support children and families to meet the needs of children. Please see your child’s class teacher in the first instance.
Refer families to the school nursing team for a range of needs. Please see Mandi Jones or Emma Pickering for further information.
Refer families to the Mental Health Support Team (MHST) in North Shropshire. They can provide a range of bespoke support for families with trained professionals to work with children and families who may be experiencing anxiety, stress or behavioural challenges. mandi Jones is our Mental Health lead and can support with any queries about this service. Please see Mandi or your child’s class teacher in the first instance.
Refer children to the Bee U service for specialist team support referrals and diagnosis seeking referrals.